Platform and Service audit is a technical health check of your platforms and all the associated services. Audit consists of Platform and service design, system performance and automated processes data collection analysis and reporting.

Our rigorous approach to Audit will deliver the following key benefits to our clients:

• Identify problematic areas and make recommendations on how to improve network quality.
• Identify the system usage trend thus advise marketing teams to adjust their tariff structure resulting in match between “Marketing Peak period” and “Peak system usage” thus ensuring maximum returns during peak system usage periods.
• Identify various call failures and failure reasons and advice the management on the necessary marketing campaigns that needs to be undertaken to increase the service awareness.
• Optimize overall network design, which leads to reduction of excess network elements ultimately leading to postponement of future Capital Expenditure (CAPEX) thus CAPEX Savings.
• Review customer’s complaints and in case the cause of problem is traced to the system, recommend an appropriate way to improve the service functionality thus improving user experience and reducing churn.

Our network audit service can cover all areas of network and services including;

• Core Network
• IN and Prepaid Service
• Value Added Services
• GPRS
• Radio Network
• Drive testing